1.1 Background of the Study
Promotion as we all know is an integral part of the entire marketing mix variable and concepts. Promotion is done for all marketing activities to have a feel of what the targeted market (consumers) feels or think about other variables of the marketing mix. Production and marketing of goods and services make room for pricing placement and product. In promotion of goods and services communication process techniques must be applied, communication techniques have no dear demarcation from promotion because both strives to create awareness in form educate, entertain, influence, demand and create room for response and feedback.
Modern marketing calls for more than developing a product, pricing it attracting and making it attractive and accessible to target customers. It calls for the need for companies and organizations to communicate through promotion with their present and potential customers so as to be sure of its market share, loyalty, degree and the strength technique of its competitors. Communication does not only inform and encourage buying through its persuasive element promotion market is possible for producers and marketers to keep abreast with information be it strategic operational tactics that will help the promotion mix implementation of the entire programme as regards to feedback and response communication and promotion as carried out by many modern organizations and firms is not only to influence and encourage buyers to accept and buy their products, services or ideas as it is done these days. It is don’t to enable organizations to establish a good reputation for trustworthiness progressive and social responsibilities and status that will automatically give such organizations or firms and edge over competitors and rivals in the same filed. Die to dynamism in technology and computer advancement promotion and communication are changing overtime and its viewed as the management and customer buying process overtime, this includes the process involved in preserving, selling, consuming and part consuming stages. Initially, in the past 8 years back promoting tools and the communication process is just intended to persuade and encourage the consumers to buy the products, but with great consumers awareness and stiff competition between firms and industry the post consumption stage is of major concern as the pre-selling and selling stage respectively because most firms induce the post sales dissonance so as to improve in the reputation and image in the eyes of the consumer.