CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

The word administration is derived from the latin word ‘ad’ and ‘ministiare’ which means to serve. Administration may be defined as “group activities which involve cooperation and coordination for the purpose of achieving desired goals or objectives”.

Administration according to Sharma and Sadana (2009) generally involves cooperative efforts by a number of people to achieve some purpose. Bhagwan and Bhushan (2010) conceive administration as along and slightly pompous work, but it has a humble meaning, for it means to care for or to look after people, to manage affairs.

Public on the other hand is something which belongs to the whole community; it belong to the generality of people; it belongs to everybody. Public administration therefore refers to the organization and management of materials to achieve the purpose of government. Having said that, an administrative officer therefore, may be described as trained personnel who use his administrative know-how to coordinate efforts to carry out public policies in order to achieve organizational goals. In the final analysis, the writer wishes to point out aptly that an administrative officer has a vital role to play in effective service delivery in Academic organizations.

• STATEMENT OF PROBLEM

Despite the good intentions of administrative officers in effective service delivery, yet, there are some problems militating against the smooth attainment of its goals which include:

The influence of a political class has gone a long way to slow down the work of administrative officer. Ecological factor (Environment) has also influence the work of the administrative officer. For instance, if the work environment is not peaceful, but full of rancor, the administrative officer might find it difficult to do his work effectively.

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